FAQ

Frequently Asked Questions (FAQ)

Welcome to PGX Electronics! Have a question? We’ve got answers. Browse through the most common topics below.

Shipping & Delivery

How long does shipping take?

  • Within the U.S.: Estimated delivery is between 6–9 business days.
  • International Orders: Typically arrive within 6–18 business days—deliveries beyond 14 days are rare.

Do you offer international shipping?
Yes! We ship worldwide. Shipping times may vary depending on your location.

Where is my order?
Once your order is shipped, we’ll upload tracking information as soon as possible.
You can track your package anytime on our Track Your Order page.

Do you offer express shipping?
Currently, we only offer standard shipping. We’re working on adding faster options soon—stay tuned!

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition.

How do I start a return?
Contact our customer support team with your order number, and we’ll guide you through the return process.

When will I receive my refund?
Refunds are processed once we receive the returned item. Depending on your bank, funds typically appear within 5–10 business days.

Orders & Payments

What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, and Google Pay.

Can I cancel or change my order?
If your order hasn’t shipped yet, contact us ASAP—we’ll do our best to accommodate changes or cancellations.

My item arrived damaged or defective—what should I do?
We’re so sorry! Please email us with your order number and a photo of the issue. We’ll make it right, fast.

Products & Support

Is the PGX Portable Air Conditioner Fan USB-powered?
Yes! It’s designed to be ultra-portable and works via USB—plug it into your laptop, power bank, or even your car.

How can I contact PGX Electronics?
Reach out through our Contact Us page or email us at pgxelectronics@gmail.com. We typically respond within 24 hours.

Other Questions

Do you offer bulk or wholesale pricing?
Yes! If you're interested in ordering in bulk or reselling our products, please contact us at pgxelectronics@gmail.com

Do you offer gift wrapping or personalized notes?
Currently, we don’t—but we’re working on adding more gifting features soon!

Still need help?
Visit our Contact Us page—we’re always happy to assist you!